FAQs

  • We will pick you up from the quay side at your chosen trips location. Look out for our boat which will be clearly marked with SeaQuest.

    For off-islands with multiple quays, you will be notified which quay will be used for departure and pick up as it will be Tide dependant which varies every day.

    For St Marys, your pickup will be from the Quayside in St Marys Harbour at one of the step locations. You will likely see our boat making ready to dock as other boats move away from the quays steps. Just keep an eye out as we head towards the chosen steps.

  • Its always advisable to bring a jacket. Not only does the sea make the air temperature slightly lower, sometimes the wind can affect the angle of the rain. We have a nice cabin should mother nature decide to throw the elements at us! Whatever the weather, the animals and wildlife don’t seem to mind.

  • We operate in the rain. SeaQuest is a covered boat so we are always protected from the worst of it. If you would prefer not to go out when its raining then please make this decision and cancel ahead of time with at least 24 hours notice to enable a full refund.

  • We cannot guarantee sightings of any particular wildlife species - no two trips are the same which is what makes is exciting.

    Seals are sighted on most trips and of course so are birds. We will always see nature of some sort under the water. Puffins are dependant in their arrival and departure to the islands, this is generally between April and July. Dolphins and porpoise are less easy to predict as they follow their food source which can vary in quantity and seasonality.

  • In the event of late arrivals we reserve the right to maintain our advertised departure time and leave without you.  In this event we reserve the right not to issue a refund. Please allow plenty of time, we will always do our best to accommodate unforeseen circumstance.

  • We generally operate between 9am - 5pm, 6 days a week between the months of April through to October when the weather permits.

    We like to open bookings at least 4 weeks in advance so you can plan your holidays accordingly. We are always keeping an eye on the weather, the tides and any special wildlife that is present around the islands.

  • Yes, SeaQuest has plenty of seating and high side rails to help keep little ones safe. We travel at a leisurely pace, making frequent stops to spot Wildlife above and beneath the waves. The boat is full of Fun Facts to keep everyone engaged. Children under 16 should be accompanies by an Adult.

  • We are licensed to carry a maximum of 12 passengers with an additional 2 crew members. This keeps the trips personal enabling us to answer your own individual questions.

  • The British weather can sometime affect the sea conditions. If we cancel your trip due to poor sea conditions, we will contact you as soon as possible to offer to reschedule you to a later date. If this is not possible, we will issue you with a full refund.

    Should you wish to cancel your booking a full refund will be issued provided we receive a minimum 24 hours notice.  If you give less than 24 hours notice we reserve the right not to refund unless we are able to re-sell your seats

  • Yes, all well behaved dogs are welcome. The boat has plenty of space and we take everything at a leisurely pace.

  • Grippy shoes are often advisable, along with a jumper and a jacket when weather gets a little cooler. Dont forget sunglasses to help protect your eyes on sunny days as the turquoise sea and white sands can be reflective.

  • SeaQuest is an experience for all ages.

  • Its always a great idea to capture those sightings of Seals and Sea birds on your camera or phone. If you have binoculars then please do bring them. We will also provide a few pairs for people to share and enjoy the wildlife really close up!

  • Yes, in emergencies. We have a lavatory onboard just in case!

  • There are large steps down the Quay and then a step down onto the boat. We have taken many passengers with mobility issues and we will always provide assistance where possible. If you can generally use a flight of stairs, you should be fine to access the boat. If you prefer less stairs then try to book a Trip when the tide is high and the boat will be higher in the water, with less steps on the quayside. Please get in touch if you need to.